Privacy policy

Last updated: March 2025

This Privacy Policy explains how Twisted Cat Brewery ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on thetwistedcat.com (the "Site") or otherwise interact with us (collectively, the "Services").

Please read this Privacy Policy carefully.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated policy on the Site and revise the "Last Updated" date. Where required, we will take appropriate steps to notify you under applicable law.

How We Collect and Use Personal Information

To provide our Services, we have collected and may collect personal information from various sources in the past 12 months. The types of information depend on how you interact with us.

Information You Provide Directly:

• Contact information such as your name, address, phone number, and email.
• Order details including billing/shipping addresses, payment confirmation, and contact info.
• Account info such as usernames, passwords, and security details.
• Customer service interactions, like messages you send us via our Services.

Some features may require you to provide certain information; declining to do so may affect your access to those features.

Information We Collect Automatically:

We automatically collect data about how you use the Services ("Usage Data"), including:

• Device and browser information
• IP address and network details
• Site activity and interactions

We use cookies, pixels, and similar technologies to support this data collection. See Shopify's Cookie Policy for more info.

Information from Third Parties:

We may receive data from service providers such as:

• Shopify (hosting and e-commerce platform)
• Payment processors (e.g., for card or bank transactions)
• Advertising and analytics partners
• Social media platforms (with your consent)

This data is handled according to this Privacy Policy.

How We Use Personal Information

• To provide products/services and fulfill our contract with you.
• For marketing and advertising, including targeted ads and promotional messages (based on legitimate interest under Art. 6(1)(f) GDPR if in the EEA). We use your personal information to deliver tailored advertisements and marketing messages that we think may be relevant to your interests. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page. You can opt out of targeted advertising by using the links below.
• To detect and prevent fraud or security issues.
• To improve our services and communicate with you effectively.

Cookies

We use cookies to:

• Operate and enhance our Site
• Understand usage behaviour
• Personalise advertising

You can manage or disable cookies in your browser settings. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Note: some features of this website may not work properly without them.

We also respect the Global Privacy Control (GPC) signal. For more info, visit globalprivacycontrol.org.

Sharing Personal Information

We may share your personal data with:

• Vendors/service providers (e.g., cloud storage, payment processors)
• Marketing and business partners (under their privacy policies)
• Affiliates and corporate group members
• Public authorities, if legally required
• Third parties, with your explicit consent
• In business transfers, like mergers or acquisitions

We do not use or disclose sensitive personal information to infer characteristics about you.

Categories of Personal Information Disclosed and Their Recipients (Past 12 Months)

Third-Party Sites and Links

Our Site may contain links to other websites or services not operated by us. Please review their privacy policies—Twisted Cat Brewery is not responsible for their content, data handling, or security practices.

Children's Privacy

The Site is not intended for individuals under the age of 18. Our Services are not intended for children. We do not knowingly collect personal information from minors. If you believe a child has shared data with us, please contact us so we can delete it.

Data Security and Retention

We implement industry-standard security, but no system is fully secure. Do not share sensitive information through unsecured channels.

We retain your data only as long as needed to:

• Operate your account
• Fulfil legal obligations
• Resolve disputes
• Enforce agreements

Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to request access to the personal information we hold about you. You may also ask that we correct, update, or delete your information. To exercise these rights, please contact us using the details provided below.

We process your personal data to fulfil contractual obligations (such as when you place an order through the Site) and for our legitimate business interests, as described in this policy.
Please note that your information may be transferred outside the EEA, including to countries such as Canada and the United States, where data protection laws may differ from those in your jurisdiction. We ensure that appropriate safeguards are in place for such transfers, in accordance with GDPR requirements.

Depending on where you live, you may have the following rights:

• Access your personal data
• Delete your personal data
• Correct inaccurate data
• Data portability
• Opt out of sales or targeted ads
• Restrict processing
• Withdraw consent
• Appeal a denied request
• Manage communication preferences

You can exercise these rights via the contact details below. We may ask for verification before responding. Authorized agents can also act on your behalf.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about our data practices, contact us using the info below. You may also file a complaint with your local data protection authority. EU Supervisory Authorities List

International Users

We may transfer and store your personal data outside your country, including in the US or Canada. If you're in the EU/EEA/UK, such transfers are made using legal mechanisms like Standard Contractual Clauses.

Contact Us

For questions or to exercise your data rights:

• Email: cheers@thetwistedcat.com
• Address: 2 Rue de la Boucherie, 1247, Luxembourg

Unless otherwise stated, Twisted Cat is the data controller for all personal information collected under this policy.